International Key Account Manager

Key Responsibilities

• Manage, evaluate, and appoint distributors to ensure excellent execution of modern trade accounts and regional coverage.

• Develop long-term partnerships with major clients, while identifying new business opportunities.

• Monitor sales performance, customer behavior, and product trends to support strategic decision-making.

• Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans.

• Act as the primary, senior-level point of contact for international buyers and global category managers, ensuring seamless cross-functional alignment.

• Proactively resolve customer concerns and ensure high levels of satisfaction and retention.

• Coach and mentor junior team members to enhance performance and support development.

• Develop, implement, and lead the long-term strategic business plans (Joint Business Plans – JBP) for assigned national and international/foreign key accounts.

• Prepare and present regular business reviews and progress reports to management and clients.

• Distributor Handling Track Record: Proven experience in managing, driving, and governing third-party distributors.

• Must understand how to balance distributor sell-in/sell-out and manage distributor operational alignment.

• International Account Track Record: Successful experience managing and negotiating with foreign accounts, multinational corporations (MNCs), or global modern trade retail chains.

Requirements

• Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.

• Minimum 6–8 years of experience in FMCG sales or key account management, with at least 23 years in a supervisory or managerial role.

• Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave).

• Proficient in English (written & verbal) and Mandarin is preferred.

• Strong analytical thinking, commercial sense, and structured planning skills.

• Excellent interpersonal, communication, and negotiation skills.