Indoor Sales Executive (Local & eCommerce)
Job Summary
We are looking for an Indoor Sales Executive to manage sales enquiries from local customers and eCommerce platforms, convert enquiries into sales and provide customers with a positive purchasing experience.
The ideal candidate should be comfortable handling WhatsApp, phone calls, online enquiries, eCommerce orders and customer follow-ups, with a strong interest in sales and customer engagement.
Key Responsibilities
– Handle incoming sales enquiries from local customers through phone, WhatsApp, social media, website and eCommerce platforms.
– Respond promptly to customer enquiries and provide accurate product information, pricing, availability and recommendations.
– Understand customer requirements and recommend suitable sports apparel, footwear, equipment and accessories.
– Convert enquiries into confirmed sales and achieve monthly sales targets.
– Follow up on quotations, potential customers and pending enquiries to maximise sales conversion.
– Process customer orders and coordinate with the warehouse/operations team regarding stock availability, packing and delivery.
– Manage enquiries and orders received through various eCommerce platforms and online sales channels.
– Assist customers with product selection, sizing, availability, delivery and after-sales enquiries.
– Prepare quotations for bulk, corporate, school or team orders where required.
– Build and maintain relationships with repeat and existing customers.
– Support sales for team, club, school and bulk orders.
– Coordinate with internal teams on customised jersey/apparel requirements and other customer requests.
– Maintain accurate records of enquiries, orders, customer information and sales activities.
– Monitor customer feedback and identify opportunities to improve sales and customer experience.
– Assist with product listings, promotions and other eCommerce sales activities when required.
Requirements
– Diploma or Degree in Sales, Marketing, Business Administration or a related field.
– 1–3 years of sales, indoor sales, telesales, customer service or eCommerce experience.
– Experience handling online customers, WhatsApp, social media or eCommerce platforms is highly preferred.
– Strong communication and interpersonal skills.
– Comfortable communicating with customers through both written and verbal channels.
– Sales-oriented with good follow-up and conversion skills.
– Customer-focused, proactive and able to work independently.
– Good computer skills and comfortable working with online sales systems.
– Able to multitask and manage multiple customer enquiries simultaneously.
– Interest in sports, fitness or sporting products will be an advantage.
– Candidates with experience in retail, sports products, eCommerce, consumer products or online sales are encouraged to apply.
REMUNERATION PACKAGES:
Basic Salary: RM3,500 to RM4000
Attractive sales commission / incentive scheme based on performance
Travel allowance provided (details to be confirmed)
Laptop provided
Product and sales training provided
EPF, SOCSO & EIS
Performance-based bonus
Outpatient medical claim
Annual leave entitlement
Working Days: 5 days’ work week (Mon to Fri)
Working Hours: 9am to 6pm (Office Hours- Monday to Friday)