Executive Guest Relations Officer (Family Office)

Job Scope

• Executive Guest Relations Officer (Family Office)
• Location: Denai Alam, Shah Alam
• About Our Client
• Our Client is a Singapore-based Family Office representing high-net-worth clients with global investment interests. The team works closely with leading private banks, financial institutions and wealth specialists to manage and grow multi-million-dollar portfolios.
• As part of its continued expansion, Our Client is seeking a polished, discreet and highly capable Executive Guest Relations Officer to support an individual Family Office Investor who serves as the key bridge between clients and the principal investment company.
• Position Overview
• The Executive Guest Relations Officer will play an important role in managing client relationships, coordinating with private bankers, supporting the Investor's day-to-day activities and participating in high-level business and social engagements.
• This position requires excellent interpersonal and communication skills, fluency in English and Mandarin, and the ability to engage confidently with high-net-worth individuals in both professional and social settings.
• Key Responsibilities
• Guest Relations, Events & Hospitality
• Attend client dinners, networking events and business entertainment sessions, primarily during weekday and weekend evenings.
• Engage confidently and professionally in social settings and be comfortable consuming alcoholic beverages when required for client networking.
• Ensure polished presentation and maintain a warm, outgoing and approachable demeanour.
• Support the coordination and hosting of client-related events and hospitality arrangements.
• Client & Banker Relationship Management
• Act as the key liaison between the Investor / Director and private bankers, brokers, consultants and HNW (High-Net-Worth) clients, particularly those with investment portfolios of USD 5 million and above.
• Support relationship-building and engagement with Singapore banks and financial institutions.
• Attend client meetings and business engagements, ensuring professional representation at all times.
• Maintain positive relationships with clients and business associates through effective communication and follow-up.
• Executive & Administrative Support
• Provide administrative, personal and operational support to the Family Office Investor / Director.
• Manage schedules, appointments, travel arrangements, itineraries and meeting coordination.
• Prepare documents, reports and expense summaries while handling confidential information with discretion.
• Assist with basic financial administration and follow up on key action items.
• Assist in preparing and maintaining investment profiles and portfolio reports, ensuring documentation is accurate and well organised.
• Travel Coordination & On-site Support
• Accompany and assist the Investor / Director on business trips within Malaysia and selected overseas destinations.
• Coordinate travel arrangements and itineraries.
• Provide on-site support during meetings, events and client engagements.
• Requirements
• Diploma or Degree in Business, Finance, Management or a related discipline is preferred.
• 3–5 years of relevant experience in private banking, wealth management, investment, Family Office environments or experience working closely with business owners.
• Experience engaging with high-net-worth individuals, particularly clients from Hong Kong, would be an advantage.
• Fluent in English and Mandarin, both spoken and written.
• Well-groomed, presentable and confident in handling client-facing responsibilities.
• Strong interpersonal, communication and relationship-management skills.
• Flexible with working hours and willing to attend evening and weekend events when required.
• Willing and able to travel frequently with the Investor.
• Must possess own transport.
• Highly reliable, discreet, organised, proactive and able to handle confidential matters.
• What We Offer
• Opportunity to work directly with a Family Office Investor and high-net-worth clients.
• Exposure to Singapore's private wealth and investment ecosystem.
• Dynamic working environment with regional travel opportunities.
• Competitive remuneration with additional allowances during business travel, where applicable.
• Remuneration packages:
• Basic: RM12K to RM15K or more, negotiable
• EPF, SOCSO, EIS
• Benefit:
• Allowance: Yes
• Work Arrangements: TBA

Requirements

• Diploma or Degree in Business, Finance, Management or a related discipline is preferred.
• 3–5 years of relevant experience in private banking, wealth management, investment, Family Office environments or experience working closely with business owners.
• Experience engaging with high-net-worth individuals, particularly clients from Hong Kong, would be an advantage.
• Fluent in English and Mandarin, both spoken and written.
• Well-groomed, presentable and confident in handling client-facing responsibilities.
• Strong interpersonal, communication and relationship-management skills.
• Flexible with working hours and willing to attend evening and weekend events when required.
• Willing and able to travel frequently with the Investor.
• Must possess own transport.
• Highly reliable, discreet, organised, proactive and able to handle confidential matters.

What you get

• Work style: Office
• Working days: TBA
• Reporting to: Investor (Family Office)
• Benefits: Transport allowance, Phone allowance
• Own transport required

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