Program Manager for a Social Enterprise

Responsibilities:

You will lead the end-to-end design and delivery of programs, translating strategy into execution while ensuring operational excellence, stakeholder alignment, and measurable impact.

• Program Strategy & Execution: Design, plan, and deliver programs aligned with the organization mission and priorities.

• Translate strategic objectives into clear workplans, timelines, and outputs, proactively managing risks and adjustments.

• Team & Stakeholder Leadership: Coordinate across internal teams, partners, and beneficiaries to ensure alignment and accountability. Provide direction and oversight to program staff, interns, or volunteers, and maintain strong relationships with funders and external stakeholders.

• Operational & Financial Management: Oversee day-to-day program operations, including budgets, resources, and reporting. Ensure efficiency, compliance with internal policies, and adherence to donor and partner requirements.

• Monitoring, Evaluation & Reporting: Track program KPIs, outcomes, and impact against targets. Lead structured, evidence-based reporting and use data insights to improve performance and support organizational learning.

• Problem-Solving & Adaptability: Respond effectively to challenges and changing conditions, delivering clear solutions under pressure and adapting programs to emerging risks or opportunities.

• Technology-enabled Execution: Leverage tools such as Google Workspace, project management platforms, and AI solutions to streamline workflows, improve efficiency, and support program scalability.

Requirements:

• 3–5 years of experience in program management, project management, or equivalent leadership roles.

• Proven ability to lead complex projects independently with high accountability.

• Experience working closely with Malaysian government is an added advantage.

• Excellent written and spoken English (interviews will be conducted in English).

• Strong organizational and problem-solving skills, with experience managing multiple priorities under tight deadlines.

• Familiarity with Google Workspace, project management software, and reporting tools.

• High attention to detail, discipline, and the ability to make sound decisions under pressure.

• Fast learner with initiative and a solution-first mindset.

• Experience managing education, youth, or non-profit sector programs.

• Knowledge of monitoring & evaluation frameworks and impact reporting.

• Experience managing budgets and donor/partner reporting requirements.

• Applied experience using AI tools for project management or reporting.

• Previous experience leading geographically distributed or multicultural teams.

• Experience working in a social Enterprise or NGO