Outlet Manager

Responsibilities

• Manage the daily operations of the outlet to ensure smooth and efficient business performance.

• Ensure all operational procedures, service standards, and company SOPs are consistently followed.

• Maintain outlet cleanliness, hygiene, and overall presentation.

• Drive outlet sales performance and achieve monthly sales targets.

• Develop strategies to increase customer retention, repeat visits, and new customer acquisition.

• Lead, supervise, and motivate therapists and outlet staff to achieve operational and sales goals.

• Prepare staff schedules and ensure sufficient manpower for daily operations.

• Support unavailable team members (Therapist etc)

• Handle customer enquiries, feedback, and complaints professionally.

• Ensure proper documentation and compliance with company policies.

Requirements

• Diploma or Degree in Business Administration, Hospitality, Retail Management, or a related field.

• Minimum 3 years of experience in outlet management, retail management, wellness, beauty, spa, healthcare, or a related industry.

• Experience managing sales performance and leading a team.

• Strong leadership, communication, and interpersonal skills.

• Customer-oriented with good problem-solving abilities.

• Able to work independently and under pressure.

• Proficient in Mandarin, English, and Bahasa Malaysia.

• Possess own transportation and willing to travel between outlets when required.