Academic & Operations Manager

Key Responsibilities

1. Operations Management

• Oversee daily center operations, ensuring efficiency and smooth execution of all activities

• Develop and implement operational policies, SOPs, and process improvements

• Monitor class schedules, resource allocation, and facility management

• Ensure compliance with academic standards, examination regulations, and internal guidelines

2. Academic Management

• Supervise teaching quality and ensure curriculum delivery aligns with MUET standards

• Work closely with instructors to maintain high academic performance and student outcomes

• Evaluate teaching effectiveness and implement continuous improvement initiatives

• Ensure proper planning and execution of training programs, mock exams, and assessments

3. Student Management

• Oversee the full student lifecycle (enrolment, progress tracking, performance monitoring)

• Handle student concerns, feedback, and retention strategies

• Ensure a positive student experience and high satisfaction levels

• Monitor student performance metrics and success rates

4. Teacher Coordination

• Manage and coordinate full-time and part-time instructors

• Handle class scheduling, workload distribution, and performance evaluation

• Conduct regular meetings, training, and alignment sessions with teaching staff

• Support recruitment and onboarding of new teaching staff

5. Reporting & Performance Management

• Track KPIs such as student enrolment, retention, academic results, and operational efficiency

• Prepare management reports and provide strategic recommendations

• Collaborate with senior management on growth and expansion strategies

Requirements:

• Bachelor’s Degree in Education, Business Administration, English, or related field

• Minimum 3–5 years of experience in education management, academic operations, or training center management

• Strong understanding of MUET, English proficiency standards, or similar examination systems is an added advantage

• Proven experience in managing operations, staff, and student services

• Strong leadership, problem-solving, and decision-making skills

• Ability to manage multiple functions (academic, operations, and people) simultaneously

• Excellent communication skills in English. Mandarin is a MUST due to student demographics.

• Strong organizational and planning skills with attention to detail

• Proficient in Microsoft Office and basic reporting tools