Scheduler & Recruitment Coordinator (Fully Remote)

Job Summary
Our client is a start-up based in Canada specialising in residential and commercial cleaning services, including regular cleaning, deep cleaning and move-in/move-out cleaning. They are looking for a fully remote Scheduler & Recruitment Coordinator to manage day-to-day cleaner scheduling and customer communication, while supporting the recruitment of cleaners as the business grows.

Key Responsibilities
– Manage and adjust cleaner schedules using Launch27 and WhatsApp, assigning cleaners according to availability and job requirements.
– Communicate with clients to confirm appointments, answer enquiries (including calls via JustCall) and provide good customer service.
– Prepare and send cleaning quotes and estimates in Launch27, and follow up on pending quotes, revisions and bookings.
– Handle last-minute changes, cancellations and urgent scheduling matters, keeping cleaners updated on job details.
– Maintain accurate records of bookings, client preferences and cleaner assignments.
– Source cleaner candidates by posting job advertisements through relevant channels.
– Screen applicants, conduct initial phone or online interviews, and coordinate interviews, trial shifts and onboarding.
– Maintain a pipeline of available cleaners and work with the supervisor to ensure sufficient manpower for scheduled jobs.
– Assist with social media content and Canva editing, and handle other ad-hoc tasks assigned by the supervisor.

Requirements
– Minimum 1 year of customer service or coordination experience.
– Previous experience in the cleaning industry is a must, including coordinating cleaners, managing bookings and handling client enquiries.
– Experience with cleaning quotations or estimates, recruitment or candidate sourcing is an advantage.
– Fluent in English, both written and spoken.
– Comfortable working night shifts (Malaysia time).
– Highly organised and detail-oriented, able to handle urgent requests and last-minute changes efficiently.
– Strong communication and people skills, and able to work independently with minimal supervision.
– Experience as a cleaner, or managing social media content and using Canva, is an added advantage.

REMUNERATION PACKAGES:
Basic Salary: RM3,000 (to be confirmed)
Independent contractor arrangement (no statutory contributions or leave benefits)
1 to 2 week trial period before the appointment is confirmed
Fully remote; break time as advised

Working Days: 5 days (Monday night to Saturday morning)

Working Hours: 11.00pm to 7.00am Malaysia time (8.00am to 4.00pm Vancouver time)