Beauty Trainer / Brand Ambassador (Native Mandarin speakers)

Responsibilities:

• Training Delivery:

  • Conduct in-depth product knowledge training sessions for all professional beauty brands distributed by the company, covering ingredients, benefits, usage, and contraindications.

  • Lead hands-on practical training for various treatment protocols (e.g., facials, body treatments, specialized therapies) ensuring correct application and technique.

  • Develop and deliver training on sales techniques, customer service excellence, and client consultation skills to help partners maximize their retail potential.

  • Adapt training content and delivery methods to suit different learning styles and levels of experience (e.g., new hires, refresher courses, advanced workshops).

  • Provide on-site training and support at client salons/spas/clinics as needed.

• Content Development & Updates:

  • Assist in the development and refinement of training manuals, presentations, educational materials, and assessment tools.

  • Stay updated with the latest industry trends, competitor products, and scientific advancements in beauty and skincare.

  • Integrate new product launches and updated protocols into existing training modules.

• Performance Monitoring & Support:

  • Assess and evaluate the effectiveness of training programs through practical assessments, feedback, and post-training follow-ups.

  • Provide constructive feedback and ongoing coaching to trainees to ensure continuous improvement.

  • Collaborate with the Sales and Marketing teams to identify training needs and develop targeted programs that support business objectives and sales targets.

  • Address technical queries and provide expert advice to beauty professionals.

• Brand Advocacy & Relationship Building:

  • Act as a professional and knowledgeable ambassador for all distributed brands.

  • Build strong, positive relationships with clients, fostering loyalty and trust.

  • Represent the company at industry events, trade shows, and educational seminars as required.

• Administration:

  • Maintain accurate training records and participant attendance.

  • Prepare training reports and provide insights on training effectiveness and areas for improvement.

  • Manage training schedules and logistics efficiently.

Requirements:

Qualifications:

• Education: Diploma or Degree in Beauty Therapy, Aesthetics, Cosmetology, or a related field. Professional certifications (e.g., CIBTAC, CIDESCO, SKM) are highly advantageous.

• Experience:

  • Minimum of 3-5 years of hands-on experience as a Beauty Therapist/Aesthetician in a salon, spa, or clinic environment.

  • Proven experience in a training role within the beauty industry is highly preferred.

  • Experience with professional-grade skincare products and aesthetic equipment is essential.

Skills & Attributes:

• Exceptional Presentation and Communication Skills: Ability to articulate complex information clearly, concisely, and engagingly to diverse audiences.

• Strong Interpersonal Skills: Ability to build rapport and foster positive relationships with clients and colleagues.

• Patience and Empathy: Ability to guide and support trainees at different skill levels.

• Organizational and Time Management Skills: Ability to manage multiple training schedules and tasks effectively.

• Self-Motivated and Proactive: Ability to work independently and take initiative.

• Problem-Solving Skills: Ability to identify training gaps and propose effective solutions.

• Computer Proficiency: Comfortable with Microsoft Office Suite (PowerPoint, Word, Excel) for creating training materials and reports.

• Language: Proficient in Mandarin and English. Ability to communicate in other languages (e.g., Mandarin, Cantonese) is a plus.

• Flexibility: Willingness to travel frequently within Malaysia to conduct training sessions.

Remuneration packages:
Basic: RM4500 to RM6000
EPF, SOCSO, EIS
Benefit:
Allowances
Working Days: 5 days’ work week-Monday to Friday
Working Hours: Mon – Friday 8:30am – 5:30pm