Supervisor

Position: Supervisor
Location: Kampar, Perak

Responsibilities

• Overseeing company sop standard.

• Keeping customers happy and handling complaints

• Organizing Staff Schedule

• Maintaining Safety and food quality standard

• Keeping track of employees hours

• Supervising daily shift operations

• Ensuring all end of the day cash outs are correctly completed

• Coordinating daily front and back of house operations

• Controlling operational cost and identifying ways to cut waste

• Appraising staff performance

• Interviewing / recruiting new employees

• Interacting with guest to get feedback on product quality and service.

• Ensuring incoming staff complies with company policies

• client relationships to build a reputation for excellent service and generate repeat business.

• Identify and develop problem solving methodologies to resolve customer issues.

Requirement

• Diploma in business administration or a similar field.

• 5-10 years in F&B experience.

• Proven customer service experience.

• Good understanding of useful computer programs

• Good organizational and communication skills.

• Ability to work under pressure and manage multiple clients.