Key Account Manager
Position: Key Account Manager
Location: Jalan Tun Razak, KL
Key Functions:
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Maintaining and expanding client relationships through regular client contact and communications with Internal teams.
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Renegotiation of client contracts where necessary and ensuring retention of their client base.
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Managing the profitability of existing clients.
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Carrying out implementation of new clients won.
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Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis.
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Building good working relationships with the Sales & Operations Managers and their respective teams.
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Maintaining accurate records in company designated database – Microsoft Dynamics.
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Assisting credit control by ensuring clients are paying to contracted terms.
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Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region.
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Report to the Head of Sales & Account Management with a dotted line to MD.
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Any task as delegated by management.
Requirements:
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Bachelor’s degree preferred.
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5 Years experience in Customer Service and Account Management
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Well presented, Energetic, Analytical, and Customer Focused.
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Travel Management Company (TMC) Account Management experience essential.