Key Account Manager

Position: Key Account Manager
Location: Jalan Tun Razak, KL

Key Functions:

  • Maintaining and expanding client relationships through regular client contact and communications with Internal teams.

  • Renegotiation of client contracts where necessary and ensuring retention of their client base.

  • Managing the profitability of existing clients.

  • Carrying out implementation of new clients won.

  • Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis.

  • Building good working relationships with the Sales & Operations Managers and their respective teams.

  • Maintaining accurate records in company designated database – Microsoft Dynamics.

  • Assisting credit control by ensuring clients are paying to contracted terms.

  • Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region.

  • Report to the Head of Sales & Account Management with a dotted line to MD.

  • Any task as delegated by management.

Requirements:

  • Bachelor’s degree preferred.

  • 5 Years experience in Customer Service and Account Management

  • Well presented, Energetic, Analytical, and Customer Focused.

  • Travel Management Company (TMC) Account Management experience essential.

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