Scheduler (Fully remote; Night shift)

Responsibilities:

• Manage and adjust cleaner schedules using Launch27 and WhatsApp

• Communicate with clients to confirm appointments, address inquiries, and provide exceptional customer service

• Answer calls via JustCall

• Prepare and send quote estimates using the L27 system

• Follow up with clients on pending quotes or revisions

• Coordinate any changes or adjustments to the schedule in real time

• Communicate job details, updates, and changes to cleaners through WhatsApp

• Liaise with clients regarding job timing, availability, and special requirements

• Maintain accurate records of schedules, client preferences, and cleaner assignments

• Any ad-hoc tasks assigned by the supervisor

Requirements:

• 1 year experience in customer service (preferably in scheduling residential cleaning industry)

• Must be able to speak fluently in English

• Must be able to work night shift

• Highly organized and detailed-oriented

• Experience as cleaner is added advantage

• Strong communication skills with a client-focused approach

• Ability to handle urgent tasks efficiently and adapt to dynamic workflows

• Independent and able to work with minimal supervision

• Previous experience in the cleaning or related industry is a plus.

• Experience in managing social media content and utilise Canva for editing will be an advantage