Sales Coordinator (Native Mandarin speakers) - Shah Alam

RESPONSIBILITIES:

• Assist the sales team in contacting new and existing customers.

• Manage administrative tasks including paperwork and documentation.

• Prepare invoices and follow up on customer payments.

• Schedule and coordinate appointments between salespersons and customers.

• Collaborate with the team to meet overall team and company targets.

• Interact directly with customers and suppliers/principals via phone, email, or in person.

• Respond promptly to customer and supplier inquiries and assist the sales team in managing customer complaints.

• Maintain accurate records of customer interactions and transactions.

• Handle general office administration.

• Communicate and coordinate effectively with internal departments.

• Follow up on customer interactions to ensure satisfaction and resolution.

• Provide feedback to improve customer service processes.

• Carry out any other related tasks or assignments as required from time to time.

REQUIREMENTS:

• Minimum Diploma qualification; Degree holders are encouraged to apply.

• Proficient in English, Bahasa Malaysia, and Mandarin (both written and spoken).

• Eager to learn, with a strong sense of responsibility.

• Excellent communication skills, with the ability to build and maintain trust within the team.

• Familiarity with customer service principles and practices.

• Knowledge of administrative procedures and processes.

• Proficient in Microsoft Office and other relevant computer applications.