Korean-Speaking Customer Service/Admin Executive

Position: Korean Speaking Customer Service/ Admin Executive
Location: Pavilion @ Damansara Heights KL

RESPONSIBILITIES:

• Customer Support:

  • Handle inquiries from Korean-speaking stakeholders and personnel and Malaysian based personnel via phone, email, and chat.

  • Coordinate with the technical team to resolve customer issues.

  • Ensure high customer satisfaction through timely follow-ups and problem resolution.

• Administrative Tasks:

  • Manage office tasks like scheduling, filing, and report preparation.

  • Assist in organizing meetings and maintaining client documentation.

  • Support sales and technical teams with paperwork and data entry.

• Translation & Communication:

  • Translate documents and emails between Korean and English.

  • Act as a translator for meetings or calls with Korean-speaking stakeholders.

• Data Management:

  • Maintain and update client databases.

  • Prepare customer service reports and track client feedback.

REQUIREMENTS:

• Fluent in Korean (spoken and understanding) and English (spoken & written).

• 1-2 years of experience in customer service or admin roles.

• Basic IT knowledge preferred.

• Proficient in Microsoft Office.

• Strong communication and organizational skills.