IT Support Executive

Position: IT Support Executive
Location: Seri Kembangan Selangor

RESPONSIBILITIES:

• To handle overall IT activities and ensure IT operations are run smoothly;

• Perform daily support / operation on installation, maintenance, troubleshoot of hardware, software, system application, telephone PBX phone system and mobile phone;

• Liaise with supplier on software licensing, IT equipment purchase & control or settle up network infrastructure accordingly;

• Develop and maintain local networks in ways that optimize performance;

• Responsible for IT security, anti-virus monitoring activities;

• Involve in system implementation and provide training and technical support of users with varying levels of IT knowledge and competence;

• Periodical back-up data of company data file;

• Keep track on all user’s issues was reported and solve problem with teamwork;

• Ensure IT documentation is recorded and maintained in a proper and timely manner;

• Maintain current and accurate inventory of technology hardware, software and resources;

• Undertake ad-hoc projects or any other duties assigned by Managing Director or Superior by time to time;

REQUIREMENTS:

• Minimum diploma or degree in Information Technology, Computer Science, or a related field.

• At least 1 year proven experience in IT support or a similar role

• Proficiency in diagnosing and resolving technical issues related to hardware, software, and networks.

• Familiarity with Windows operating systems, Microsoft Office Suite, and basic networking concepts.

• Ability to communicate effectively in Mandarin and English, both written and spoken.

• Knowledge of IT security principles is an advantage.

• Strong problem-solving and analytical skills.

• Good interpersonal skills and the ability to work under pressure.

• Detail-oriented with a proactive approach to handling IT issues.