Field Support Engineer

Position: Field Support Engineer

Location: Shah Alam

Responsibilities:

• Communicate proactively with customers to understand requirements, expectations and to workout solutions.

• Handle customers’ complex technical queries.

• Liaise with customers directly and make sales / service recommendations.

• Negotiate technical proposals to customers.

• Conduct equipment installation and process establishment on new products and monitor the implementation up to acceptance and mass production pass over stage.

• Perform appropriate engineering operation at on-site workshop or customer site.

• Liaise with group companies on installation and troubleshooting activities.

• Perform diagnosing and troubleshooting / repair and maintenance at customer site.

• Conduct preventive action in terms of quality, productivity and safety.

• Respond fast and effectively to technical and quality issues that arises.

• Prepare relevant internal, external report and customer complaint reports.

• Ensure adherence to ISO 9001, ISO 14001 and the company’s Internal Control requirements.

Requirements:

• Bachelor’s Degree in Engineering (Electrical / Electronics / Mechanical / other related Engineering fields)

• Basic knowledge of vacuum technology, PLC is preferred.

• Knowledge of technical drawing will be an added advantage.

• Possess good analytical and problem solving skills.

• Good interpersonal skills in customer service and customer support

• Team player.

• Fluent in English. Able to communicate in Mandarin, key for communication with our technical experts in China group companies.

• A highly responsible individual who has a passion to learn and is able to work independently.

• Able to travel.

• Possess own transport with valid driving license.