Customer Success Manager

6 hours ago

Full-time

Middle

Responsibilities:

Develop and execute structured plans to achieve project objectives.
Create detailed project schedules, timelines, and milestones.
Monitor and track project progress, ensuring successful execution of each phase.
Manage project budgets and ensure cost efficiency.
Act as the primary liaison between internal teams, clients, and stakeholders.
Assign tasks, set deadlines, allocate resources, and conduct regular team meetings.
Maintain comprehensive documentation of all project phases using standardized platforms.
Ensure customer satisfaction by addressing concerns and delivering value-added solutions.
Evaluate overall project performance and recommend improvements.
For each case/project, prepare and maintain:
- Key Objectives
- Solution Diagrams
- Key Deliverables & Timelines
- Gantt Charts
- Chronological Records of Discussions
- Next Action Plans & Checklists
- Discussion Schedules
Deliver customer training via webinars, one-on-one sessions, and written guides to help maximize platform usage.
Perform additional duties and responsibilities as assigned by the company.
Ensure all tasks are completed with high quality and within assigned timelines.

Requirements:

Bachelor’s degree in Business Administration, Project Management, IT, or related field.
Proven experience (3–5 years) in customer success, project management, or client-facing roles.
Strong understanding of project management methodologies and tools (e.g., MS Project, Asana, Jira, or equivalent).
Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Proficiency in documentation, reporting, and use of project tracking platforms.
Ability to translate technical solutions into clear, actionable strategies for clients.
Experience delivering customer training (virtual or in-person) is an advantage.
Strong problem-solving and analytical thinking skills.
High attention to detail, accountability, and ability to work independently with minimal supervision.
Good communication skills in English, Mandarin and BM.
Willingness to adapt to evolving project scopes and company requirements.

Remuneration packages:
Salary: RM 5,000 (Can go higher)

EPF, SOCSO, EIS
Working Days: Mon – Friday (5 days)
Working Hours: 8.00am – 5.30pm