Customer Service Executive (IT)

Position: Customer Service Exec (IT) (Client Success Department)
Location: Putrajaya

Responsibilities:

• Responsible for building and maintaining strong relationships with our clients

• Ensuring their satisfaction, and maximizing their success with our products or services.

• Understand their needs, and work collaboratively with cross-functional teams to meet those needs.

• Retain and grow our client base by delivering exceptional service and value.

Requirements:

• Bachelor’s degree in a relevant field (IT background) or equivalent work experience.

• 1-3 years of proven experience in client success, account management, or a related role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities.

• Ability to collaborate and work effectively with cross-functional teams

• Knowledge of the industry and the company’s products or services.