Customer Service Officer/ Executive

5 hours ago

Full-time

Junior

Order Processing & Delivery:
- Manage and process customer orders, ensuring accurate order entry into the system.
- Coordinate delivery schedules and ensure timely invoicing.
- Liaise with logistics to track Sea, Air, and Road shipments.
Customer Interaction:
- Respond to customer inquiries and provide timely support regarding orders, product information, and services.
- Prepare and manage price quotations, product documentation, and other relevant office data.
Office Management:
- Maintain a comprehensive filing system for office documents, product information, and price quotations.
- Oversee the maintenance of the office lab and the samples library.
- Assist the sales team by preparing demo samples and arranging couriers for customer samples.
- Conduct annual stock checks to ensure inventory accuracy.
Reporting:
- Prepare and submit monthly sales reports and ‘win’ reports for review.

Requirements:

Diploma or Bachelor’s Degree in Business Administration or an equivalent field.
1-2 years of experience working with ERP systems such as IFS, SAP, or similar platforms.
Skills:
- Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Fluent in English and BM (both spoken and written).
- Excellent organizational and filing skills, with a keen eye for detail.
- Ability to work independently, with a proactive and customer-oriented attitude.
Personal Attributes:
- Strong teamwork skills with a willingness to support colleagues and contribute to a collaborative work environment.
- Self-motivated, precise, and capable of managing multiple tasks efficiently.

Remuneration packages:
Basic: RM2800-RM3500
EPF, SOCSO, EIS
Benefit: