Travel Consultant

Position: Travel Consultant (5 Openings)
Location: Jalan Tun Razak, KL

Job Description:

• Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing

• Respond to client’s email within the Service Level Agreement (SLA)

• Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund

• Handle client’s documents requirements for VISA applications

• Understand the client’s needs in order to provide efficient service at all times

• Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client

• Handle client’s feedback and escalate any complaints to the Team Leader and Manager

• Follow up and keep track of ticketing deadlines and schedule changes and inform clients.

Requirements:

• Possesses a basic Diploma/Bachelor Degree, preferably in Travel.

• Minimum 3 years of experience in the Travel Industry.

• Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable.

• Fluent in English. Mandarin/Cantonese is an added advantage, not a must.

• Able to communicate with a wide range of people at all levels, both within and outside the Company.